Renaissance New York Harlem Hotel

I really enjoyed my 4 night stay. From the front desk who really made me feel genuinely welcome, to the attentive restaurant/bar staff (especially Zach), and the restaurant manager (Eugene) who quickly tracked down a missing receipt for me after I checked out. The location is also super accessible and in the mix of things but not as congested as midtown Manhattan. I look forward to my next stay.

Beautiful hotel with great vibe. Love the neighborhood. Staff are all super friendly. Food is delicious. A few smaller things...when we arrived on Friday evening around 7:00, the front entry looked abandoned, no one around to greet us...no doorman, no one at the desk downstairs, only 1 set of automatic doors to enter, so very cumbersome with luggage.

I was so excited to stay at the hotel and it did not disappoint! The rooms were a comfortable space for a couple. I loveee the design throughout the hotel. The staff was also so nice and welcoming. The shower does flood and there’s only a sliding door for a bathroom. The Victoria restaurant's food is absolutely delicious and there is a well deserved 18% gratuity on each bill. The only downside is the walls are paper thin and you can almost hear every word if your neighbor is loud. Other than that, I enjoyed my stay and would certainly return as this is a fantastic location.

I'm Gregory Gentry, and I stayed in room 1703. The service was 20 stars. Chante Fortson provided excellent service; she's an excellent manager. She was training two people and is very professional, And one of the receptionists that day was also very professional. I loved the hotel. The breakfast was very good, but there was a girl in the restaurant who deserves to be a manager. I hope she'll be the new manager next time I come back. Her name is Bobby. The security staff were very well dressed, like GQ. I will recommend this place to my friends and will definitely stay again. It was a great experience.

The hotel is very clean, smells fantastic, and is ideally located close to everything. The room is beautiful and very stylish, with a modern and elegant shower. The service is excellent, and the staff are always welcoming, smiling, and professional. The only downside is that I don’t understand why guests must pay $10 daily for a refrigerator in the room — that doesn’t seem fair or reasonable. Other than that, everything was perfect! I highly recommend this hotel and will definitely be coming back very soon.

We visited NYC for a week when the blizzard hit. We were limited to staying in the hotel for a couple of days, which allowed us to enjoy the restaurant multiple times and to become friendly with the staff. They were all incredible, despite the extended hours they had to work to keep things running. Friendly, professional, kind and accommodating. The restaurant is exceptional. Interesting menu with gluten-friendly options. Every dish we ordered was exceptional, and a few easily adjusted to be GF. (Be sure to try the ribs!) The room with two queen beds is very spacious. Limited closet & drawer space and no fridge, but otherwise very comfy. The only reason I’m rating an overall of 4 stars is that the floors in the hotel room could have been more thoroughly swept around and under the furnishings. The front desk was very upfront with us about the resort fee being refunded as restaurant/bar vouchers. That’s not uncommon in NYC. Wait staff are very diligent about asking if we wanted to use our vouchers, so it’s easy to make sure you recoup the funds. Highly recommend this hotel. Great luxury vibe and decor in the lobby, large rooms, friendly staff and yummy food.

I can not rate the room, service but can rate the service. We were at the Apollo Comedy Club on the 3rd floor in the Renaissance Hotel. The show was good and I must shout out Big Jess at the bar. She knows how to make a drink and a good one at that. The show was good and will return.

Very stylish and in a great area. Good rooms. Has the Victoria Bar to dine in, which is a huge plus. Well located for subway. Just reception can feel a little chaotic at times, but it kind of fits the vibe, so all good!